In an attempt to better understand the inefficiencies in the emergency department, Kristian Simsarian, a renowned professor in the field of design, feigned a foot injury.​1​ With a video camera hidden, he documented his experience from start to finish.​1​ The insights he brought back to his team were both expected and sobering.​1​ The video tape showed hours of Simsarian staring at a monotone ceiling with no idea of what to expect.​1​ In the …