“Patient Satisfaction” – it’s bad for everyone

In Editorial, Featured, Opinion by Shahbaz Syed5 Comments

Higher patient satisfaction scores are linked to increased health care costs, and higher mortality1. Pause. Take a second, and re-read that last sentence. The follow up question is obvious – why would administrators push patient satisfaction if it results in worse outcomes? This post seeks to delve into the harms of targeting patient satisfaction, why it appears to be done, and the importance of speaking to our administrators in order to advocate on …